Shipping Policy

1. Introduction

At New York Auctions Online, we strive to ensure that your purchased items are delivered safely and promptly. This Shipping and Delivery Policy outlines the procedures and terms related to shipping and delivery of items won through our auctions. By participating in our auctions and purchasing items, you agree to the terms outlined in this policy.

2. Shipping Costs

Calculation of Shipping Costs

• Shipping costs are calculated based on the weight of the item and the distance to the delivery address.
• The total shipping cost will be provided at checkout after the auction has ended.

Additional Fees

• Additional fees may apply for special handling, oversized items, or delivery to remote locations.
• Any applicable customs duties or taxes for international shipments are the responsibility of the buyer.

3. Shipping Options

Carriers

• We partner with reputable shipping carriers to deliver your items safely.
• The choice of carrier may vary depending on the destination and nature of the item.

Shipping Methods

• Standard Shipping: Economical option with longer delivery times.
• Expedited Shipping: Faster delivery with an additional cost.
• International Shipping: Available for buyers outside the United States, with delivery times varying by country.

4. Delivery Times

Estimated Delivery Times

• Delivery times depend on the shipping method chosen and the destination of the item.
• Estimated delivery times will be provided during the checkout process.

Processing Time

• Items are typically processed and shipped within 5-7 business days after payment is received.
• Custom, oversized, or fragile items may require additional processing time.

5. Tracking Your Order

Tracking Information

• Once your item has been shipped, you will receive a confirmation email with tracking information.
• You can track the status of your shipment through the carrier’s website using the provided tracking number.

6. Packaging

Protective Packaging

• We take great care in packaging your items to ensure they arrive in excellent condition.
• Fragile and valuable items are packed with extra protection to prevent damage during transit.

7. International Shipping

Customs and Duties

• International shipments may be subject to customs inspections and import duties.
• Buyers are responsible for paying any customs duties and taxes imposed by their country.

Delivery Delays

• International deliveries may experience delays due to customs processing or other factors beyond our control.
• We are not responsible for delays caused by customs or local postal services.

8. Delivery Issues

Lost or Damaged Items

• If your item is lost or damaged during shipping, please contact us immediately.
• We will work with the carrier to resolve the issue and ensure you receive your item or a refund.

Incorrect Address

• Ensure your shipping address is accurate when placing an order.
• We are not responsible for items shipped to an incorrect address provided by the buyer.

9. Returns and Refunds

Return Policy

• Please refer to our Returns and Refunds Policy for details on how to return an item and request a refund.

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

• Email: info@nyauctionsonline.online
• Phone: +1 (917) 361-6293

Thank you for choosing New York Auctions Online. We appreciate your business and look forward to serving you.